Head of Subscription | Hertz | Financial Services Transformation & Development

Head of Subscription | Hertz & MOOV | Financial Services Transformation & Development

Role Overview Hertz is seeking a strategic and operationally-focused Head of Subscription to support the General Manager in overseeing the daily performance of our Hertz and MOOV subscription brands. In this pivotal role, you will ensure seamless service delivery, high customer satisfaction, and sustained business profitability. You will lead a multidisciplinary team to optimize fleet operations, drive financial growth, and maintain strict compliance with industry regulations. The successful candidate will be a balanced leader—capable of mentoring staff while maintaining high service standards and rigorous operational efficiency across all customer touchpoints.

Key Responsibilities

Operations & Fleet Management

• Efficiency Oversight: Manage monthly subscription operations, ensuring all processes adhere to company policies and lean methodology.

• Utilization Optimization: Monitor fleet availability and maintenance schedules to maximize vehicle utilization and revenue.

• Process Improvement: Implement strategies to reduce Turnaround Time (TAT) for returned vehicles, ensuring the right fleet is available during peak demand.

• Safety & Regulatory: Oversee compliance with safety standards, insurance policies, and local regulatory requirements.

Customer Experience & Retention

• Service Excellence: Ensure a premium level of service across all rental locations, fostering a “customer-first” culture.

• Resolution Management: Handle complex customer disputes and complaints, ensuring swift resolution to maintain high retention rates.

• Quality Monitoring: Track Net Promoter Scores (NPS) and customer feedback to implement continuous service enhancements and brand alignment.

Financial & Business Performance

• Revenue Management: Lead financial planning and budgeting initiatives to drive year-over-year revenue growth.

• P&L Analysis: Analyze key performance metrics, including operational costs and fleet utilization rates, to identify cost-control opportunities.

• Pricing Strategy: Collaborate on the development of competitive pricing models and promotional offers to improve overall profitability.

Team Leadership & Development

• Mentorship: Manage and mentor a diverse team of customer service representatives, contract managers, and operational staff.

• Talent Management: Assist in hiring, training, and performance evaluations, fostering a high-performance, collaborative work environment.

• Productivity Tracking: Monitor employee productivity and subscription processing metrics to ensure optimal staffing during peak periods.

Sales, Marketing & Risk

• Growth Initiatives: Support marketing campaigns and identify new business opportunities to drive customer acquisition and booking conversion rates.

• Upselling Strategy: Drive additional revenue through strategic upgrades, insurance products, and cross-selling initiatives.

• Risk Mitigation: Implement robust fraud prevention and damage control policies, ensuring all rental agreements comply with legal regulations and internal audit standards.

Required Skills & Qualifications

• Education: University graduate (Bachelor’s degree or higher).

• Experience: 5+ years in the customer service industry, with a strong preference for candidates with a background in the car rental or mobility sector.

• Language: Professional fluency in both English and Arabic is essential.

• Technical Skills: * Strong proficiency in managing digital tracking systems and business applications.

  • Advanced analytical skills for performance reporting and financial modeling.

• Core Competencies:

  • Exceptional commercial acumen and problem-solving abilities.

  • Proven track record in team building and stakeholder management.

  • Ability to set clear priorities and execute complex schedules in a fast-paced environment.

Why Join Hertz & MOOV?

As part of the Al-Futtaim Group’s Financial Services Transformation, you will be at the forefront of the shifting mobility landscape. We value Respect, Integrity, Collaboration, and Excellence. This role offers the opportunity to lead a growing subscription model within a global brand, supported by a diverse team of professionals dedicated to redefining how customers access vehicles.

Are you ready to lead the future of flexible mobility? Apply today to join the Hertz & MOOV leadership team.

More information

Job Location : Dubai, AE
City : Dubai
Company Name : Al Futtaim Private Company LLC
Job ID : 176545
Date Of Job Posting :2 Apr 2026

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