Customer Service Adviser (UAE National)

Customer Service Advisor (UAE National) | Bupa Global

Role Overview Bupa Global, the international health insurance arm of Bupa, is seeking a dedicated and customer-centric Customer Service Advisor to join our telephone-based servicing team in Dubai. In this role, you will act as a vital link between our premium international health insurance products and our global members. Operating in a hybrid environment with a focus on work-life balance, you will provide high-quality support to members, brokers, and service partners, ensuring every interaction helps our customers live longer, healthier, and happier lives.

Key Responsibilities

Member Support & Policy Administration

• Enquiry Management: Serve as the primary point of contact for members, handling inquiries regarding policy coverage, billing, and membership changes with professional care.

• Documentation: Manage the reissuing and tracking of member documents, ensuring all correspondence is accurate and follows appropriate investigation and policy guidelines.

• Account Maintenance: Update and maintain precise system records, including member contact details, to ensure data integrity across all platforms.

Financial & Billing Operations

• Transaction Handling: Process manual credit card collections, issue payment receipts for individual and group payments, and raise manual credit notes or invoices as required.

• Billing Resolution: Address and resolve complex billing inquiries from members and providers efficiently.

Stakeholder Coordination

• Provider Liaison: Respond to queries from brokers and other medical providers to ensure seamless service delivery.

• Cross-Departmental Support: Assist internal departments in navigating cultural and language barriers to enhance the member experience.

• Medical Coordination: Partner with service providers to facilitate and set up medical treatments for members globally.

Quality & Compliance

• Complaint Resolution: Investigate and handle member complaints with a focus on achieving successful outcomes and maintaining brand loyalty.

• Regulatory Adherence: Ensure all actions comply with UAE Health Insurance regulations and internal Bupa procedures.

What You’ll Need (Essential Criteria)

• Nationality: Must be a UAE National with a valid Family Book available for verification.

• Education: Must hold a University Degree (certificate required).

• Industry Experience: * Essential experience within the UAE Health Insurance sector.

  • Previous training or experience within a medical environment.

• Regulatory Knowledge: A solid understanding of UAE Health Insurance regulations.

• Communication: Exceptional verbal and written English skills; strong interpersonal and influencing abilities.

• Service Excellence: A proven track record of delivering high-quality customer service within an insurance or regulated setting.

Work Schedule & Location

• Time Type: Full-Time, Permanent (30 hours per week).

• Shift Pattern: 6-hour shifts between 08:00 – 17:00, including occasional weekends and public holidays.

• Work Mode: Hybrid (Office-based once per week in Dubai – OIC).

Why Bupa?

At Bupa, we have no shareholders, meaning our customers are our only focus. We are an inclusive employer that champions diversity through our “Be you at Bupa” initiative. As a Level 2 Disability Confident Employer, we are committed to providing a fair recruitment process and reasonable adjustments for all applicants. Join a purpose-driven organization where you can represent your community and help make a better world.

More information

Job Location : Dubai. United Arab Emirates
City : Dubai
Company Name : BUPA

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