Customer Service Coordinator | Industrial Technology Solutions

Role Overview

Our client, a well-established leader in industrial technology solutions, is seeking a meticulous and proactive Customer Service Coordinator. This role is the operational heartbeat of the customer journey, bridging the gap between order placement and final delivery. You will be responsible for navigating a fast-paced environment where accuracy in invoicing and efficiency in logistics coordination are paramount. This is an ideal opportunity for an organized professional who excels at multitasking and thrives on maintaining high-quality service standards for a diverse industrial clientele.

Key Responsibilities

Order Management & Administration

Financial Documentation: Accurately handle all invoicing, credit notes, and related administrative documentation to ensure seamless financial processing.
Order Lifecycle: Manage the end-to-end order process, from initial entry to final follow-up, ensuring all data is captured correctly within the system.
Administrative Support: Maintain organized digital and physical records of customer interactions, contracts, and delivery receipts.

Logistics & Delivery Coordination

Timely Fulfillment: Coordinate with the warehouse and logistics teams to ensure all customer orders are processed and dispatched according to agreed timelines.
Proactive Follow-up: Monitor delivery statuses and proactively communicate with customers regarding any potential delays or changes to their shipment schedules.
Trial Support: Assist in the handling of product samples and conduct diligent follow-ups on customer trials to support the sales team.

Customer Relationship Management

Expert Communication: Act as a primary point of contact for customers, providing clear and professional updates on order status and technical inquiries.
Conflict Resolution: Manage customer complaints with a solution-oriented mindset, ensuring prompt resolution and maintaining long-term brand loyalty.
Stakeholder Liaison: Facilitate smooth internal communication between sales, logistics, and finance departments to meet customer expectations.

Planning & Reporting

Demand Intelligence: Assist the management team in demand planning and forecasting by providing accurate data on customer ordering patterns.
Performance Reporting: Prepare regular reports on order volumes, delivery efficiency, and customer satisfaction metrics to support data-driven decision-making.

Required Skills & Qualifications

Education: Professional qualification in Sales & Marketing, Logistics, Business Administration, or a related field.
Experience: * Minimum of 1 year of professional experience in customer service coordination, invoicing, or a similar operational role.
- Previous experience within an industrial or technical environment is highly preferred.
Technical Proficiency:
- High level of proficiency in Microsoft Office (specifically Excel for reporting, Word, and Outlook).
- Familiarity with ERP systems or specialized order management software is an advantage.
Core Competencies:
- Organizational Excellence: Strong time-management skills with the ability to prioritize tasks in a high-pressure environment.
- Communication: Excellent verbal and written skills with a focus on professional relationship-building.
- Detail-Oriented: A “zero-error” approach to documentation and invoicing.
- Analytical Support: Capability to assist in basic forecasting and trend analysis.

About the Opportunity

Our client is known for its commitment to operational excellence and offers a dynamic work culture where teamwork is highly valued. If you are a dedicated coordinator with a “can-do” attitude and a passion for industrial efficiency, we invite you to apply.

Are you ready to coordinate the future of industrial service? Interested candidates are encouraged to send their CVs to jobs@mindplus.global for a confidential review.

More information

Job Location : Malabe, Sri Lanka
City : Malabe
Company Name : Mind Plus

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