NOC Analyst

NOC Analyst

Role Overview We are seeking a vigilant and technically proficient NOC Analyst to join our infrastructure team. In this critical role, you will be responsible for the 24/7 monitoring, troubleshooting, and maintenance of our enterprise-level IT infrastructure. You will act as the first line of defense against system outages and network degradation, ensuring optimal performance and minimal downtime. This position is ideal for a proactive professional who thrives in high-stakes environments and possesses a holistic understanding of modern, heterogeneous technology stacks.

Key Responsibilities

Infrastructure Monitoring & Troubleshooting

• Real-time Surveillance: Monitor all corporate networks and systems for faults, performing deep-dive analysis of alerts and events using industry-standard monitoring tools.

• Issue Resolution: Investigate and resolve complex network, system, and application issues, ensuring all solutions are documented for future reference and knowledge sharing.

• Technical Escalation: Provide high-tier support to end-users and the helpdesk team, escalating critical incidents to senior analysts and specialized engineering teams when necessary.

System Maintenance & Administration

• Hardware & Software Lifecycle: Install, configure, and maintain essential network hardware and software, including servers, routers, switches, and firewalls.

• Network Optimization: Support the configuration, maintenance, and routine upgrading of global corporate infrastructures to meet evolving business needs.

• Resilience & Backups: Execute regular system backups and disaster recovery procedures to safeguard data integrity and ensure continuous business operations.

Security & Collaboration

• Threat Mitigation: Actively identify potential security breaches or vulnerabilities and take immediate corrective actions to prevent infrastructure compromise.

• Cross-Functional Synergy: Collaborate with diverse IT teams to resolve cross-functional issues and ensure a seamless, high-performance technology environment.

• Shift Operations: Participate in a 24/7 rotational shift environment, including weekends and holidays, to maintain constant infrastructure oversight.

Qualifications & Experience

• Education: Bachelor’s Degree in IT Engineering, Computer Science, or Information Technology.

• Certifications: * Mandatory: ITIL Certified.

  • Highly Preferred: CCNA, CCNP, MCSE, RHEL, or Cloud Certifications (AWS/Azure/GCP).

• Work Experience:

  • 1–3 years of experience within a Network Operations Center (NOC) or an enterprise-level, 24×7 critical IT environment.

  • Hands-on experience implementing and maintaining virtualized environments.

• Technical Proficiency:

  • Systems: Holistic knowledge of Windows and Linux operating systems.

  • Protocols: Strong grasp of TCP/IP, DNS, DHCP, SMTP, and HTTP.

  • Infrastructure: Familiarity with routers, switches, firewalls, and load balancers.

  • Tooling: Experience with monitoring concepts such as SNMP, Syslog, and NetFlow.

Core Competencies

• Analytical Thinking: Exceptional problem-solving skills with a meticulous attention to detail.

• Communication: Fluent in English with the ability to convey technical information clearly to various stakeholders.

• Teamwork: Ability to work effectively within a collaborative, fast-paced team environment.

• Reliability: Commitment to working flexible hours and being on-call to support critical operations as required.

Are you ready to safeguard our digital backbone? Apply today to join our Network Operations team.

More information

Job Location : Colombo, Sri Lanka
City : Colombo
Company Name : Air Arabia

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