Technical Support Engineer | Al-Futtaim Automotive | FAMCO

Role Overview FAMCO (Al-Futtaim Auto & Machinery Co.) is seeking a high-caliber Technical Support Engineer to serve as the definitive technical authority for our commercial vehicle brands. In this critical aftersales role, you will act as the primary liaison between our workshop network, the technical management team, and brand principals. You will be responsible for diagnosing complex mechanical and electronic faults, ensuring a high “first-time fix” rate, and minimizing vehicle downtime for our partners. This position requires a sophisticated blend of hands-on diagnostic expertise and the ability to translate complex technical data into actionable service bulletins and training for our field teams.

Key Responsibilities

Advanced Diagnostics & Field Support

Expert Troubleshooting: Provide high-level diagnostic support to workshops for engine, transmission, braking, and advanced ECU systems, focusing on reducing repeat repairs.
On-Site & Remote Assistance: Support field teams via remote diagnostics or on-site visits to resolve high-priority faults within strict SLA timelines.
New Energy Vehicles: Lead the improvement of customer service and technical readiness for EV and PHEV models through close inter-departmental coordination.

OEM Liaison & Escalation

Manufacturer Relations: Liaise directly with brand principals and OEMs for technical queries, product escalations, and the shipment of failed parts for forensic analysis.
Product Improvement: Monitor recurring technical issues and provide critical feedback to manufacturers to drive future product enhancements.
Software & Tooling: Coordinate essential software updates and ensure all service locations have access to specialized tools, technical literature, and the latest service bulletins.

Warranty & Compliance

Claim Validation: Review and validate warranty claims to ensure technical accuracy, proper documentation, and compliance, maintaining a high approval rate from the manufacturer.
Reporting: Prepare detailed technical reports on new vehicle concerns and resolution methods, conducting weekly reviews with the Technical Manager.

Training & Knowledge Leadership

Capacity Building: Conduct technical training sessions and knowledge-sharing workshops for service staff to elevate the department’s overall technical competence.
Service Culture: Promote a culture of quality and operational efficiency, assisting management with customer-focused decisions to maintain a premium experience.

Required Skills & Qualifications

Education: Bachelor’s Degree or Diploma in Automotive Engineering, Mechanical Engineering, or a related technical field.
Experience: 3 to 5 years of proven experience in vehicle diagnostics or technical support, specifically within the commercial vehicle or heavy machinery sector.
Technical Proficiency:
- Deep understanding of CAN bus systems, vehicle electronics, and onboard diagnostics (OBD).
- Proficiency in using OEM-specific diagnostic platforms and service portals.
- Expert ability to interpret complex technical manuals, wiring diagrams, and fault codes.
Core Competencies:
- Strong analytical and troubleshooting mindset with a solution-oriented approach.
- Excellent communication skills for training and escalating issues to global brand principals.
- Adaptability in a customer-centric, fast-paced environment.

About Al-Futtaim Automotive

Al-Futtaim Automotive is a cornerstone of the UAE’s industrial landscape, representing iconic brands like Volvo, RAM, and Toyota across 10 countries. At FAMCO, we are committed to delivering world-class mobility and industrial solutions. We empower our 9,000-member team with inspiring growth possibilities, ensuring we remain the regional leader in custom-made mobility and aftersales excellence.

Are you ready to drive technical excellence in the commercial vehicle industry? Apply today to join the FAMCO technical team.

More information

Job Location : Dubai, AE
City : Dubai
Company Name : Al Futtaim Private Company LLC
Job ID : 177304
Date Of Job Posting : 2 Apr 2026

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