UAE National Customer Service Associate | Retail | M&S | Al Ain

Customer Service Associate (UAE National) | Marks & Spencer | Al Ain

Role Overview Marks & Spencer is seeking a dynamic and service-oriented Customer Service Associate to join our team in Al Ain as part of our Emirati Talent program. In this essential retail role, you will be the face of the M&S brand, responsible for creating a welcoming shopping environment and delivering the exceptional service our customers expect. You will balance high-energy floor presence with operational precision, managing everything from visual merchandising and stock replenishment to expert product recommendations and seamless point-of-sale transactions. This is an excellent opportunity for a proactive UAE National to build a professional career within a global retail leader.

Key Responsibilities

Customer Experience & Sales Excellence

• Service Advocacy: Engage with customers proactively, providing a high level of personalized assistance to meet their shopping needs.

• Knowledgeable Recommendations: Stay updated on the latest M&S product ranges to provide informed advice, focusing on upselling and cross-selling to enhance the customer journey.

• Conflict Resolution: Address basic customer inquiries and complaints with professionalism, escalating complex issues to the Duty Manager when necessary to ensure a positive outcome.

Visual Standards & Store Operations

• Merchandising Integrity: Ensure the sales floor is well-organized and adheres strictly to M&S global visual merchandising standards.

• Environment Maintenance: Regularly clean and maintain the sales floor and display areas to ensure an inviting, premium shopping environment.

• Stock Management: Actively participate in receiving new shipments and restocking shelves to ensure full availability of products for our customers.

Transactional Precision

• Point of Sale (POS): Operate the cash register and process transactions efficiently while adhering to all company policies regarding payment handling.

• Cash Governance: Ensure accurate cash handling and maintain a clean, organized, and secure checkout area at all times.

Required Skills & Qualifications

• Eligibility: Must be a UAE National.

• Experience: Previous experience in a customer-facing role is required, with a proven track record of providing excellent service.

• Sales Aptitude: Demonstrated competency in recommending products and a natural ability for upselling and cross-selling.

• Technical Skills: Proficiency in operating cash registers and managing cash transactions with high accuracy.

• Core Competencies:

  • Communication: Strong verbal and interpersonal skills to engage effectively with a diverse customer base.

  • Attention to Detail: A commitment to maintaining the highest store standards in organization and cleanliness.

  • Teamwork: Ability to work collaboratively within a team to achieve collective store goals and sales targets.

Why Join Al-Futtaim Retail?

For over 30 years, Al-Futtaim Retail has been a regional leader, partnering with iconic brands like IKEA, Zara, and Marks & Spencer. With over 75 M&S stores across the region, we offer a stable and prestigious environment for professional growth. We are committed to nurturing Emirati talent, providing you with a platform to develop your retail expertise while representing one of the world’s most admired brands.

Are you ready to deliver a five-star shopping experience in Al Ain? Apply today to join the Marks & Spencer team.

More information

Job Location : Dubai, AE
City : Dubai
Company Name : Al Futtaim Private Company LLC
Job ID : 167380
Date Of Job Posting : 1 Apr 2026

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