Senior Service Officer – BRANCH BANKING – Branch Banking

We are scouting for a meticulous professional to elevate our service standards and anchor the operational integrity of the branch. You will orchestrate a seamless front-office experience, resolving complex customer queries and ensuring every transaction meets our gold-standard efficiency benchmarks. This role requires a sharp eye for detail to balance high-speed delivery with the rigorous administrative hygiene necessary in a premier banking environment.

Your mission involves managing critical service workflows, from high-value account maintenance to the digital migration of traditional users. By proactively identifying service bottlenecks, you will implement localized improvements that enhance the overall branch footprint and customer retention. Success demands a proactive mindset to anticipate client needs while maintaining flawless compliance with internal protocols and regulatory mandates.

Effective communication is vital as you act as the primary liaison between the walk-in clientele and specialized product desks. You will drive service excellence by coaching junior staff on evolving banking standards and ensuring the branch remains audit-ready at all times. We need a dependable expert who combines technical financial knowledge with the interpersonal grit to excel in a high-traffic retail setting.

Requirements:

• Significant experience in retail branch operations, customer service, or core banking systems.

• Strong proficiency in KYC/AML guidelines and daily transaction reporting.

• Exceptional ability to manage high-volume client interactions with accuracy and poise.

More information

Job Location : Chennai, Tamil Nadu, India
Country:  India
City : Chennai
Job Types : Full Time
Salary : 35000-60000 INR

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