Manager – Credit Card Escalation -BO Complaints – Mail Support-Chennai

We are scouting for a resilient leader to anchor our premium credit card service hub and resolve high-stakes grievances with absolute precision. You will orchestrate the end-to-end resolution of complex banking ombudsman and executive-level complaints, ensuring every response is technically sound and legally robust. This role demands a sharp analytical mind to identify systemic service failures and implement corrective measures that safeguard our institutional reputation.

Your mission involves managing a dedicated team of specialists to maintain flawless quality across digital and mail support channels. By analyzing grievance trends, you will collaborate with product and risk departments to refine card policies and eliminate recurring friction points. Success requires navigating intricate regulatory mandates while meeting aggressive turnaround targets without compromising on the empathy and clarity expected by our cardholders.

Leadership in this capacity necessitates a proactive approach to risk mitigation and the grit to handle high-pressure escalations. You will oversee the drafting of critical correspondence, ensuring all communication aligns with the highest standards of professional etiquette and compliance. We seek a decisive professional who can transform negative experiences into long-term loyalty while upholding the administrative integrity of our Chennai operations.

Requirements:

• Significant experience in credit card operations, specifically handling BO and executive escalations.

• Expert command over banking regulations, consumer protection laws, and grievance redressal frameworks.

• Exceptional command of written English for high-level mail support and formal correspondence.

More information

Job Location : Chennai, Tamil Nadu, India
Country: India
City : Chennai
Job Types : Full Time
Salary : 66,667– 75,000 INR

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