Projects Manager | Product Development & Design

Role Overview

As the Projects Manager within the Strategy Team, you are the architect of execution for Qatar Airways’ most ambitious customer experience initiatives. This is a high-impact leadership role that bridges the gap between visionary product design and operational reality. You will oversee a diverse portfolio of projects—from next-generation Inflight Entertainment (IFE) and connected cabin ecosystems to revolutionary Food & Beverage concepts and cabin interiors. Your mission is to ensure that every strategic innovation is delivered through a rigorous governance framework, on time, and aligned with our global brand standards.

Key Responsibilities

1. Strategic Governance & Program Planning

Framework Implementation: Support and enforce governance frameworks for customer experience and PDD initiatives, ensuring full compliance with organizational standards and processes.
Integrated Roadmapping: Develop and manage complex, multi-domain program plans that synchronize cabin interiors, connectivity, amenities, and service technologies.
Strategic Alignment: Ensure every project phase directly supports the long-term strategic goals of the Product Development Division and the wider Qatar Airways Group.

2. Cross-Functional Orchestration

Dependency Management: Coordinate activities across disparate teams—including Design, Tech, and Operations—to monitor dependencies and proactively adjust schedules.
Resource Optimization: Support resource planning and capacity monitoring to ensure concurrent initiatives are staffed efficiently, collaborating with HR and functional leads as needed.
Stakeholder Integration: Act as the central point of contact for program communications, managing expectations and facilitating collaboration between creative and technical departments.

3. Performance Analytics & Risk Mitigation

Reporting & Dashboards: Maintain high-visibility dashboards (using Power BI, Excel, or Smartsheet) to provide leadership with real-time insights into program health and performance trends.
Proactive Risk Management: Identify and assess potential risks across the portfolio, facilitating mitigation plans and escalating critical issues to senior leadership with data-backed recommendations.
Continuous Improvement: Analyze program performance data to recommend and implement corrective actions, ensuring a culture of accountability and excellence.

4. Knowledge Management & Continuity

Documentation Mastery: Maintain comprehensive records of program decisions, actions, and outcomes to ensure seamless knowledge transfer across program phases.
Executive Summaries: Develop and deliver sophisticated reporting templates, presentations, and status updates for internal stakeholders and executive perusal.

About You: Skills & Competencies

Program Management Mastery: Deep expertise in managing the delivery of both physical products and digital ecosystems.
Methodological Versatility: Familiarity with stage-gate, agile, or hybrid delivery models tailored to innovation environments.
Analytical Precision: Ability to interpret complex program data and communicate trend analyses clearly to non-technical leadership.
Influence & Leadership: Proven ability to navigate complex stakeholder environments and drive results without direct authority over cross-functional teams.

Qualifications & Requirements

Education: Bachelor’s degree or equivalent in a relevant field.
Experience: Minimum of 7+ years of professional experience in program or project management, ideally within strategy, innovation, or technology-led sectors.
Technical Toolkit: Proficiency in Power BI, Smartsheet, and advanced Excel for tracking and reporting program health.
Industry Context: Experience in aviation, luxury hospitality, or high-end product design is highly advantageous.

Why Join the Qatar Airways Strategy Team?

Our story is one of spectacular growth and determination. In the PDD Strategy Team, you are not just managing tasks; you are shaping the future of travel.

Limitless Ambition: A workplace where “impossible” is only a challenge and innovation is in our DNA.
Global Community: Work alongside an international team of experts in a fast-paced, record-breaking environment.
Career Growth: Infinite opportunities to build your skills on the biggest and most rewarding challenges in the aviation industry.

Are you ready to turn bold ideas into the future of airline experiences? Apply today and help us achieve what’s never been done before.

More information

Job Location : Qatar-Doha
City : Doha
Company Name : Qatar Airways
Closing Date: 2026-04-30

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To apply for this job please visit careers.qatarairways.com.