Housekeeping Executive

Housekeeping Supervisor | Sheraton Hotels & Resorts (Marriott International)

At Sheraton, we have been a global gathering place since 1937, creating a sense of belonging in over 400 communities worldwide. As part of the Marriott International portfolio, we are dedicated to being an equal opportunity employer that celebrates the rich blend of culture and talent our associates bring. We invite you to be where you can do your best work, belong to an amazing global team, and become the best version of yourself.

The Role: Quality Assurance & Operational Liaison

We are seeking a detail-oriented Housekeeping Supervisor to serve as the primary guardian of our guest room standards and a vital link between rooms operations and the front office. In this role, you will ensure that every guest room, public area, and facility meets Sheraton’s rigorous quality expectations while leading the daily activities of our housekeeping team.

• Quality Inspection: Conduct thorough inspections of guest rooms, public areas, and pools following cleaning to ensure they meet or exceed brand standards.

• Room Management: Run occupancy reports, verify room statuses, identify discrepancies, and prioritize cleaning schedules to accommodate arriving guests.

• Cross-Departmental Liaison: Act as the central point of coordination between Housekeeping, Engineering, Front Office, and Laundry to ensure seamless service delivery.

• Issue Resolution: Document and resolve room status discrepancies with the Front Desk and communicate maintenance needs or safety hazards immediately.

• Administrative Accuracy: Prepare and distribute room assignments, manage shift handovers, and complete all required operational paperwork and computer entries.

Leadership & Associate Engagement

You will play a key role in supporting management to foster a positive, productive, and safe working environment.

• Team Development: Assist in hiring, training, scheduling, and evaluating associates. Provide ongoing coaching, motivation, and disciplinary counseling as required.

• Safety & Security: Lead by example in following all company safety procedures; ensure all associates complete required safety training and certifications.

• Guest Relations: Welcome guests with genuine appreciation, anticipate their needs, and provide specialized assistance for individuals with disabilities.

• Professional Standards: Maintain a clean, professional appearance and uphold the confidentiality of proprietary company information.

Physical Requirements & Working Conditions

This is an active, hands-on supervisory role that requires high physical stamina:

• Ability to move, lift, and carry objects up to 55 pounds (25kg) independently.

• Ability to push/pull loaded housekeeping carts over sloping or uneven surfaces.

• Capacity to stand, sit, kneel, or walk for the duration of an entire shift.

• Fine motor skills for grasping and manipulating tools and hand-eye coordination for computer entry.

Your Profile

We are looking for a team player who is excited to deliver a meaningful guest experience and possesses the following qualifications:

• Education: High school diploma or G.E.D. equivalent.

• Experience: * At least 1 year of related work experience in housekeeping or rooms operations.

  • At least 1 year of supervisory experience in a professional environment.

• Skills: * Proficiency in using computers and Point of Sale (POS) systems.

  • Clear and professional verbal and written communication skills.

  • Strong interpersonal skills to resolve employee concerns and maintain positive relationships.

Standardized Job Data

More information

Job Location : Colombo, Sri Lanka
City : Colombo
Company Name : Marriott International
Date Of Job Posting : 2026.03.23