Systems Administrator (Level 2/3)

Systems Administrator (Level 2/3)

We are seeking an experienced Systems Administrator (L2/L3) to join our offshore team. This role is dedicated to supporting our Australian customer base, with a dual focus on enterprise-level infrastructure monitoring and the end-to-end management of small to mid-tier client environments.

As a senior technical resource, you will be responsible for maintaining system health, resolving complex escalations, and ensuring the stability of both cloud and on-premise infrastructures.

Key Responsibilities

• System Maintenance: Lead the management and patching of Windows Server and endpoint systems to ensure security and performance.

• Infrastructure Monitoring: Proactively troubleshoot and resolve monitoring-based alerts, utilizing performance metrics to identify and mitigate infrastructure bottlenecks.

• Escalation Support: Act as a high-level technical point of contact for customer escalations, providing rapid and effective resolutions for complex issues.

• Virtualization & Storage: Administer and optimize virtualized environments and enterprise storage solutions (SAN/NAS).

• Knowledge Leadership: Document configurations, processes, and best practices while providing consistent knowledge transfer and training to internal teams.

Required Skills & Experience

• Operating Systems: Solid proficiency in both Windows Server and Linux environments.

• Virtualization: Strong administration experience with vSphere, ESXi, vCenter, or OpenStack.

• Cloud & Identity: Familiarity with Microsoft 365 and Entra ID (formerly Azure AD).

• Networking: A firm grasp of network fundamentals, including switches, routers, and SNMP protocols.

• Storage: Practical knowledge of enterprise-grade storage systems (SAN/NAS).

• Communication: Proven ability to produce high-quality technical documentation and communicate effectively with stakeholders.

Preferred Qualifications

• Enterprise Experience: Background in supporting large-scale, high-availability enterprise environments.

• Monitoring & Backup: Direct experience with LogicMonitor and enterprise backup solutions like Commvault.

• Cloud Platforms: Familiarity with Azure or AWS infrastructure.

• Automation: Ability to use PowerShell or Python for scripting and task automation.

• Frameworks: Understanding of ITIL processes, monitoring best practices, and application dependency mapping.

Soft Skills

• Analytical Thinking: Strong problem-solving skills with a data-driven approach to troubleshooting.

• Independence: Ability to manage complex tasks independently while remaining a highly collaborative team member.

• Engagement: Excellent interpersonal skills for effective stakeholder engagement and client support.