L3 Cloud Engineer

L3 Cloud Engineer

We are seeking an L3 Cloud Engineer to join our Technical Service Delivery Team. This senior role balances advanced Microsoft 365 cloud support with high-level helpdesk escalations and project-based tasks. You will serve as a key technical resource, managing complex client environments across both cloud and on-premise infrastructures.

Key Responsibilities

• M365 & Cloud Support: Manage the full Microsoft 365 stack, including Exchange, SharePoint, Intune, and Conditional Access. Handle DNS configurations, SSL certificates, and Azure AD Sync.

• Advanced Troubleshooting: Act as an escalation point for complex technical issues, providing remote support via phone and email for a diverse client base—from home users to local government entities.

• Infrastructure & Systems: Execute new user setups, printer configurations, and data migrations. Maintain a strong handle on Active Directory (OU structures), NTFS permissions, and network troubleshooting.

• Platform Management: Utilize our core MSP toolset, including Kaseya Autotask PSA, CW Automate, CW Control, and ITGlue.

• Professional Growth: Demonstrate a proactive approach to learning and a consistent willingness to upskill.

Required Experience & Skills

• Experience: 5+ years in IT Support, with at least 12 months of experience within an MSP environment (including daily time-tracking).

• Technical Proficiency: Deep knowledge of M365 (OneDrive, SharePoint, Intune) and excellent DNS skills.

• Qualifications: Formal IT certifications or a proven track record of technical learning.

• Soft Skills: High integrity, an optimistic “half-full” mindset, and a commitment to professional development.

Desired Qualifications

• Experience managing high-pressure situations across varied client environments.

• Proficiency with Windows Server (2016–2025).

• Strong networking and troubleshooting capabilities.

• Direct experience with Autotask, Automate RMM, or ITGlue.