Website DHL Keells (Private) Limited
Retail Sales Desk Executive – DHL (Sri Lanka)
How will you contribute to the success of DHL?
As a Retail Sales Desk Executive, you are the primary ambassador of the DHL brand for our walk-in customers. Your role is to transform a simple service interaction into a premium retail experience. You will be responsible for driving revenue through proactive sales, ensuring our service points meet global brand standards, and delivering the world-class customer service that DHL is known for.
Key Responsibilities
Sales & Revenue Growth
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Drive Performance: Actively work toward achieving and exceeding retail sales targets and revenue growth milestones.
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Strategic Activation: Implement local sales activation programs and promotions designed to increase customer footfall and service uptake.
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Upselling: Identify customer needs to recommend premium shipping solutions, insurance, and packaging options that add value to their experience.
Brand & Store Management
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Premium Presentation: Maintain the retail store environment to the highest standards, ensuring it consistently reflects DHL’s “Certified International Specialist” branding.
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Customer Experience: Manage the physical store layout and atmosphere to create a high-impact, professional, and welcoming environment for every visitor.
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Operational Excellence: Ensure all retail processes, from shipment acceptance to payment handling, are executed with speed and precision.
Relationship Management
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Issue Resolution: Handle customer inquiries and complaints with a balanced, objective approach, ensuring swift and satisfactory resolutions.
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Customer Loyalty: Foster long-term relationships with retail and small-business walk-in clients through exceptional interpersonal communication.
Do you have what it takes?
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Education: Successful completion of the GCE Advanced Level Examination.
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Professional Qualification: A full or partial qualification in Sales or Marketing from a recognized institute is required.
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Communication Skills: Exceptional verbal and written communication skills in English; proficiency in local languages is a distinct advantage for customer interaction.
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Interpersonal Strength: A natural ability to build rapport quickly and maintain a professional, patient-centric demeanor.
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Problem-Solving: A logical and objective mindset when navigating retail challenges or complex customer requirements.
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Professional Appearance: Ability to represent a premium global brand with high energy and professional grooming standards.
How to Apply
Ready to be the face of the world’s most international logistics company? Please forward your Resume to:
CareersSriLanka@dhl.com
For more details on our corporate profile and our mission to connect people and improve lives, visit us at dhlcareers.com.
More information
Job Location : Colombo, Sri Lanka
City : Colombo
Company Name : DHL Keells (Private) Limited
Date Of Job Posting : 03/17/2026