Dynamics 365 (F&O) Application Support Engineer

Dynamics 365 (F&O) Application Support Engineer

We are seeking a highly skilled Application Support Engineer to manage and optimize our enterprise Microsoft ecosystem, with a core focus on Dynamics 365 Finance & Operations (F&O) . This is a 2nd-level technical and functional support role designed for a professional who can navigate complex integrations, from Custom Power Apps and .Net/SQL applications to CRM platforms like D365 Sales and HubSpot . You will act as the bridge between business requirements and technical stability, ensuring high availability, performance tuning, and seamless user onboarding across our global application stack.

Core Responsibilities: Technical Resolution & System Optimization

You will be the primary technical authority for resolving incidents and enhancing the performance of our business-critical systems.

• F&O & CRM Incident Management: Investigate and resolve complex incidents affecting the functionality and performance of Dynamics 365 F&O , D365 Sales , and Resco . You will work in close partnership with application vendors to ensure rapid resolution within defined SLAs.

• Full-Stack Application Support: Provide 2nd-level support for a diverse portfolio, including Custom Power Apps and .Net IIS SQL applications . You will manage system integrations and troubleshoot data flow issues across multiple platforms.

• Performance & Security Tuning: Proactively undertake system scaling and tuning to optimize both speed and security. You will manage security profiles across all applications, ensuring alignment with global IT security principles.

• Financial Reporting & Forms: Support Prophix for financial reporting and manage automated form solutions using Precision Forms , ensuring high accuracy for financial documentation.

• User Enablement & Training: Lead client onboarding activities, maintain comprehensive system training documentation, and deliver functional training to end-users to maximize system adoption.

• Continuous Improvement: Evaluate system inefficiencies and recommend optimal business practices. You will document all technical aspects of the environment to ensure seamless knowledge transfer across the wider IT team.

Candidate Profile

We are looking for a “Solutions-Oriented Engineer” who combines deep Microsoft stack knowledge with the discipline of ITIL service management.

• Experience: 3–5 years of dedicated support experience specifically with Microsoft Dynamics 365 F&O or Business Central.

• Technical Mastery:

  • Strong hands-on experience supporting Custom Power Apps and Power Automate workflows.

  • Proven capability in managing Custom .Net IIS SQL applications and API configurations.

  • Expertise in FinOps support and Automated Form Management.

• Essential Skills:

  • Deep troubleshooting skills across IT systems, infrastructure, and application layers.

  • Ability to translate functional business needs into technical system configurations.

• Desirable Skills:

  • Proficiency in SQL and scripting in various languages.

  • Experience with Power BI for data visualization.

  • Administrative knowledge of HubSpot or Dynamics CRM .

• Education & Certifications:

  • Information Systems Degree (or equivalent).

  • ITIL Foundation certification (mandatory).

  • Dynamics 365 Qualifications (F&O certifications highly preferred).

Standardized Job Data

What We Offer

• Complex Ecosystem: Exposure to a wide variety of integrations, providing a rare opportunity to manage a truly interconnected Microsoft environment.

• Strategic Growth: A role that encourages you to recommend “optimal business practices” rather than just fixing bugs.

• Professional Standards: Work within a culture dedicated to continuous quality improvement and structured ITIL delivery.