Consultant | Business Consulting (Telecom, OSS/BSS)

Role Overview

As a Business Consultant within our Telecom practice, you will drive digital transformation for global communication service providers. This role requires a unique blend of deep industry domain knowledge and technical fluency in OSS/BSS ecosystems. You will act as a strategic advisor, helping clients navigate the complexities of B2B growth, customer analytics, and network evolution. From initial requirement gathering to managing large-scale, multi-vendor Agile programs, you will be instrumental in delivering “leading-edge” solutions that redefine telecom operations.

Key Responsibilities

Strategic Consulting & Business Analysis

Requirements Management: Lead the identification and documentation of business requirements, translating them into robust functional specifications and “to-be” process models.
B2B Strategy: Consult with clients to analyze B2B segments for growth, designing sophisticated customer analytics and growth models.
Operational Redesign: Drive customer-centric redesigns of business processes using gap analysis and industry-standard consulting methodologies.

Project & Program Leadership

Agile Delivery: Manage large-scale projects and programs in complex, multi-vendor environments, leveraging Agile (Scrum) principles and DevOps capabilities.
Technology Management: Oversee technology vendors and client stakeholders to ensure seamless end-to-end delivery of IT strategies and digital solutions.
Change Management: Implement next-generation BSS/OSS products, supporting areas such as Wireless Networks, Network-as-a-Service (NaaS), Omni-channel engagement, and Revenue Assurance.

Sales & Firm Building

Pursuit Leadership: Lead sales efforts for telecom prospects, articulating unique value propositions through practical use cases and business case development.
Thought Leadership: Represent the firm at industry conferences and contribute to internal knowledge management, recruitment, and firm-building activities.
Digital Advocacy: Provide leadership on emerging trends including AI/ML, RPA, Big Data, IoT, and Cloud technologies.

Technical & Professional Requirements

Experience: * At least 3 years of dedicated experience in Business Analysis and project management within the Telecom industry.
- Proven track record in managing complex IT programs (mobility, cloud, or data analytics).
Domain Expertise: * Deep understanding of OSS/BSS products and B2B marketing processes in telecom.
- Hands-on experience with insights/reporting platforms like Power-BI.
Education: * Bachelor of Engineering (B.E./B.Tech).
- Full-time MBA/PGDM from a Tier-1 or Tier-2 B-School.
Consulting Background: Previous experience in a leading global consulting firm is highly preferred.
Soft Skills: Exceptional stakeholder management, presentation, and client-interfacing abilities.

Why Infosys Consulting?

Joining our Telecom practice means operating at the forefront of the 5G and Digital era. We provide the platform for you to lead high-visibility engagements that directly impact the connectivity and digital experiences of millions of users worldwide.

Are you ready to architect the next generation of telecom excellence? Apply today to join our consulting leadership team.

More information

Job Location : Bangalore , India
City : Bangalore
Company Name : Infosys Limited

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